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Manager, Technology Partner - 35993

Location: DORVAL, QC, Canada
Posting Start Date: Jul 9, 2024
Posting End Date: Jul 19, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Understanding business strategies, identifying technology needs, and working closely with internal and external partners to ensure successful delivery of technology solutions. The successful incumbent will play a key role in shaping the future of technology in the assigned portfolio and help set the path forward for the end users.

Functional Accountabilities 

  • Act as the key Technology Partner across all functional areas, including business units, IT, and external vendors for airline operational business areas.
  • Work closely with assigned business units understand issues and desired business outcomes, and help define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.
  • Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the assigned business units. 
  • Create successful relationships with business and being trusted advisors on issues and aspects related to IT.
  • Achieve customer satisfaction with IT services related to the assigned business application portfolio.
  • Perform business analysis, and develop business plans and recommendations as required.
  • Manage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, and mitigate risks.
  • Participate in short-and long-term strategic planning sessions with the IT organization, business units and external vendors to improve business processes and procedures.
  • Collaborate with Digital & Technology and Delivery & Operations teams to ensure development of technology solutions that are compatible with company standards.
  • Work collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as needed.
  • Identify IT risks, communicate and develop “best practice” solutions, and implement mitigating controls consistent with company strategy.
  • Perform project reviews to ensure that they align to Air Canada’s business and information security requirements.
  • Ensure that the company’s internal technological processes and services comply with community expectations, laws, and regulations for privacy, security, and social responsibility.
  • Maintain a healthy work environment including development of personal growth opportunities, coaching, counseling, and mentoring for reporting employees.
  • Stay abreast of industry trends, emerging technologies, and best practices to recommend innovative solutions. 


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
  • 9-12 years of IT technology and operations experience in a large company. 
  • These competencies are strong assets for this position;
    • Knowledge and understanding of all aspects of airline operations (e.g. system operations control, flight operations, in-flight service, aircraft maintenance, etc.) and the airline technology industry.
    • In-depth functional application experience with airline operational systems.
    • Knowledge of Canadian Aviation Regulations.
    • Experience interpreting collective bargaining agreements for pilots and flight attendants. 
    • Experience with flight operations and in-flight service.
  • Good understanding of technology trends and digital transformation.
  • Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
  • Demonstrates openness and willingness to adapt to different and new ways of doing things. 
  • Takes responsibility for the results and actively participates in the future direction of the organization.
  • Exceptional analytical, organizational and communication skills.
  • Ability to analyze complex technical issues and provide strategic recommendations. 
  • Results oriented with proactive and methodical approach to problem solving.
  • Must be a team player with ability to work closely with diverse groups and working styles.
  • Ability to establish and maintain effective business relationships.
  • Flexibility and willingness to work extended hours, when required.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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