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Customer Service Agent - Cargo - 35803

Location: LOS ANGELES, CA, United States
Posting Start Date: May 30, 2024
Posting End Date: Ongoing


Job Description


Location: Los Angeles, CA, United States (Onsite)
Starting Salary: $22.47/hour
Branch: Cargo

Category: Unionized (IBT)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


  • Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.
  • Receive and answer inquiries from the public, other airlines, agencies and Company employees.
  • Receive, deliver and process cargo, mail and COMAT.
  • Physically handle Cargo/Mail/COMAT manually or by machine (e.g., fork lift).
  • Pick up or take delivery of and sign receipt for aircraft spare parts from other carriers to be used on Company aircraft.\
  • Drive Company vehicles.
  • Compute cargo rates and tariffs, book shipments and provide customers with relevant information including Customs requirements.
  • Handle and account for cash/documents in accordance with Company regulations.
  • Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.
  • Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.
  • In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
  • Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.     
  • Ensure that all necessary supplies and material are on hand in sufficient quantity.
  • Collect and compile statistical data.
  • Investigate damaged or incomplete shipments and complete bad order report as required.


  • Must have an ability to use tact, good judgement and initiative.
  • Must be capable of expressing self in a clear and pleasant manner.
  • Ability to work under pressure with a minimum of supervision.
  • Must, after training, be able to use the Company's automated cargo tracking and accounting system.
  • Must wear Company uniform as prescribed and conform to Company grooming standard.
  • Must possess a valid driver's license.
  • Must be able to operate Company vehicles and machinery.
  • Must be able to stand or sit for extended periods of time.
  • Must be able to lift seventy (70) lbs unaided.
  • Must maintain an acceptable attendance record.
  • Must have valid passport to travel for training in Canada
  • Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent. 
  • Security clearance and USCBP clearance required. 

Specific requirements

  • While on duty MUST wear safety shoes as described in Company regulations.
  • Required to wear Company provided hearing protection when working in designated high noise areas

Safety is important to Air Canada and all employees are prohibited from being impaired by intoxicating substances while on duty or in the workplace. Candidates will be subject to a drug test.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.