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Product Manager - Distribution and payments - 35588

Location: DORVAL, QC, Canada
Posting Start Date: May 16, 2024
Posting End Date: May 25, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada’s NDC (New Distribution Capability) program offers great benefits, new capabilities, and services to shop, sell and service Air Canada’s products. The program creates a strong value for our organization and the NDC agency desktop solution is key in providing a global desktop solution to our travel agency customers.

Air Canada is seeking a highly motivated and detail-oriented Product Manager to join the Distribution & payments team. In this role, you will lead the development of our NDC Agency desktop solution, with a primary focus on integrating the NDC features, optimizing the agency desktop solution, ensuring seamless integration, and delivering an optimal customer experience. 

This individual must be customer-centric and have a passion for the travel industry and an in-depth knowledge of creating innovative and high-performance digital experiences for our travel agency partners. They also must be comfortable working in a high-paced, high-energy, collaborative environment focusing on a continuous product delivery model. 


  • Create and manage the program and release roadmaps that align to business goals and KPIs (Key Performance Indicators).
  • Act as the key liaison across all functional areas, including business units, IT, and external vendors. 
  • Create strong relationships with our technology partners and various IT departments for optimal and successful deployments. 
  • Lead and mentor a team of 1-2 product owners to build industry leading digital experiences. 
  • Be comfortable with leading by influence to drive outcomes in a cross-matrix team.
  • Manage key business stakeholder relationships and work with Business Owners to define experiences that deliver on key business outcomes and goals.
  • Own vision, roadmap, and prioritization for Program Increment planning activities along with continuous improvement opportunities for your area.
  • Define, Prioritize, and Manage feature backlog for your portfolio and communicate that vision with agile delivery teams.
  • Set PI (Product Increment) objectives, define release and program increments.
  • Work with Solution Managers, Release Train Engineers, and various IT departments, to ensure capabilities, technical requirements and release planning meets long term goals.
  • Provide technology specific financial inputs related to a key functional area.
  • Identify and drive new ways of working together using new processes and tools.
  • Prepare presentations and actively participate in meetings with senior leadership across the company to communicate roadmap, new features, and data.
  • Business case creation and potentially budget ownership.


  • Bachelor’s degree with 4+ years of analyst or product management experience. 
  • Ability to energize people in a fast-paced and dynamic environment.
  • Experience leading a team of product owners or business analysts and product designers.
  • Ability to provide clear direction and effective communication both in technical and business terms.
  • Demonstrates openness and willingness to adapt to different and new ways of doing things.
  • Takes responsibility for the results and actively participates in the future direction of the organization.
  • Must be a team player with ability to work closely with diverse groups and working styles.
  • Ability to establish and maintain effective business relationships.
  • Innovative and creative with the ability to identify and develop business opportunities.
  • Strong management, organizational and planning skills.
  • Strong understanding of at least one type of Agile process (SCRUM, SAFe, etc).
  • Experience with SDLC (Software Development Life Cycle) tools like JIRA, Confluence.
  • Experience with participating in product discovery sessions.
  • Airline or Travel Industry (Commercial, Loyalty, Operations, Cargo, Call Center) experience is a plus.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.