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Manager Document Process & Control - 35458

Location: DORVAL, QC, Canada
Posting Start Date: Apr 16, 2024
Posting End Date: Apr 26, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager Document Process & Control is responsible for providing general oversight of all document change management processes and best practices along with all document record’s handling policies for the Flight Operations branch and other Customer Branches across the Operations Group. 

As the business focal for the Corporate Document & Content Management System, the Manager, Document Process & Control is responsible for the development, maintenance, high-level processes, and generalized methods relating to the system while ensuring on-going conformance with Transport Canada Regulations and Policy Guidance and IOSA Standards. 


  • Establish high-level documentation management standards and processes for the Flight Operations branch and Customer Branches within the Operations Group.
  • Establish inter-document related content alignment processes and control mechanisms.
  • Ensure the Corporate Document Management System is compliant with data from OEM source documents and can be integrated into Air Canada documents and published in compliance with intended source presentation styles and formats.
  • Define and maintain a complete list of the Corporate Document Management system requirements, based on document owner feedback, document management best-practices and emerging technologies for data-driven information publishing and delivery.
  • Discover and champion the continuous enhancements to the end-user experience for all documents delivered by the Document Management & Control department.
  • Act as department focal in the migration of all non-XML manuals to XML within the Document Management system.
  • Monitor for changes to source XML data structure and conventions that may affect compatibility with the Corporate Document Management system. Raise and track Change Requests with vendor to ensure updates are implemented in a timely manner to avoid disruption to document revision processes.
  • Monitor industry standards and best-practises pertaining to Document Management and Control and identify changes required and/or recommended to maintain optimal processes.
  • Provide technical expertise to Corporate Document Management system users in the investigation and resolution of technical/operational issues. Where necessary report and track-to-resolution of feature improvements and bugs with system vendor.
  • As delegated by the General Manager, Document Management & Control, oversee the effective implementation and use of SharePoint site(s) for the management and control of documents and files not controlled in the Document management & Control system.
  • In conjunction with the General Manager, Document Management & Control, liaise with Transport Canada and other regulatory bodies to ensure that all controlled documentation is updated and filed within the required timelines.
  • In conjunction with the General Manager, Document Management & Control, maintain reporting processes for all controlled documents.
  • As delegated by the General Manager, Document Management & Control, oversee the design, development and deployment of a mobile document delivery application that conforms to the Transport Canada standards for use in the Portable Electronic Flight Bag. The incumbent will work with Air Canada IT as
  • well as the vendor IT developers to incorporate and validate specific requirements for use in operations by all Operations groups.
  • Manage staff training, career development and internal movements. 
  • Foster a culture of excellence with respect to technical skills, business development, work ethics, customer service and productive teamwork.



  • Post-secondary degree or diploma with a focus on Technical Communication, Technical Writing, Document or Knowledge Management.
  • Training in Safety Management Systems is considered an asset.
  • Training in Project Management an asset
  • Training or Practical Experience with XML concepts and StyleSheet/CSS design 
  • Training in MS Office, Adobe FrameMaker or other similar Document Production software an asset

Experience/Business Knowledge:

  • Advanced knowledge of Operations-oriented Document Management Systems, Technologies, and Management philosophies.
  • Demonstrated leadership skills that inspire team confidence and respect while motivating cross-functional team members in a creative and effective manner.
  • Must be extremely detail-oriented with respect to documentation and communication.
  • Advanced problem-solving, interpersonal communication, process mapping and project management skills.
  • Three (3) years or more of experience in Enterprise-level Document Management or Technical Communications
  • Industry expertise with using and supporting a Document Management System, Content Management System and Workflow Task Management Engine
  • Advanced experience in managing information and documentation design from conception to production to distribution.
  • Advanced experience working with technical communication data formats (e.g., XML, SGML)
  • Experience liaising with regulatory bodies and submitting regulatory filings for approvals.  Regulatory knowledge of Transport Canada, IOSA and industry compliance submissions is preferred.
  • Flexible and adaptable to changing priorities and deadlines.
  • Experience in a management role within a Part 704 or 705 Canadian Air Operator preferred.
  • In-depth knowledge of Transport Canada regulations and Standards (CARS) and/or those from foreign regulatory is preferred.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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