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Flight Support Specialist - 35473

Location: TORONTO, ON, Canada
Posting Start Date: Apr 15, 2024
Posting End Date: Apr 25, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


  • Responsible to maintain the content of the flight planning (LIDO) and NOTAM database, and to provide assistance to flight dispatchers and pilots for flight planning and data integrity.
  • Maintain company proprietary data in the flight planning, NOTAM and Crew Alert systems.
  • Manage LIDO, Company, and Class 1 NOTAMs. Interpret and validate source NOTAM data for entry in FlightBrief.
  • Provide technical expertise to flight dispatch and on flight planning database queries.
  • Identify and resolve problems in the flight planning system.
  • Perform quality control on generic flight planning (LIDO) data and Air Canada requested changes.
  • Interface with other divisions of the company such as Performance Engineering, Flight Dispatch, Flight Standards,
  • Route Manual and FMS production, Finance, SOC,ISM/IT, Scheduling and Air Canada Jetz.
  • Maintain contacts with government agencies such as ATC, NAV Canada Notams office and other data providers such as LIDO Frankfurt.
  • Acquire and maintain an expertise in a specific area and provide continuous assistance on this matter to the team.
  • Provide assistance in the production testing and implementation of RFS required for system enhancements.
  • Co-ordinate on flight operations behalf offline charter operations for maintenance and Air Canada Jetz.
  • Provide aeronautical data as part of Air Canada airport authorization process.
  • Manage future Lido modules such as Overflight Module by ensuring overflights requests are processed in a timely manner and verifying traffic rights
  • Integrate and maintain Flight Support and Flight Dispatch website
  • Liaise with ATC for availability of severe weather avoidance routes
  • Responsible for creating and uploading word documents for the electronic documentation within Casses
  • Responsible for maintaining dispatch remarks in LIDO
  • Responsible for creating and maintaining weather and Notams groups in Casses
  • Responsible to liaise with Netline database owner for reconciling daylight-saving time to ensure correct data in Lido and Netline
  • Site Support for Flight Dispatch Operational floor and administration
  • Responsible for requesting, maintaining and amending global over flight slot approvals and permission, charges and route selection collaboration with Mgr. ATC Nav Charges
  • Benchmark, track, communicate route planning costs, initiatives and savings
  • Analyze and communicate total Taxi times for cross functional and cross branch projects
  • Analyze, identify, and add/repair/delete new or obsolete air routes, SIDs and STARs
  • Ensure Air Canada requested LIDO navigational database changes are expeditiously handled
  • Manage LIDO Maintenance Frames for New Route and Aircraft airport authorization process.
  • Provide assistance in regression testing and user acceptance testing for implementation of new NOTAM and Flight
  • Planning application version upgrades
  • Manage FlightBrief Crew Alert system
  • Responsible for requesting, maintaining and amending global over flight permits - ensuring they are validated and processed in reliable and timely manner.
  • Responsible to regularly conduct audits on relevant databases to ensure that quality control is managed


  • Maintain company proprietary data in the flight planning, NOTAM and Crew Alert systems.
  • Interpret and validate source data for entry in the NOTAM system and perform quality control in the flight planning system.
  • Responsible for requesting, maintaining and amending global over flight slot approvals and permission
  • Co-ordinate on flight operations behalf offline charter operations for maintenance and Air Canada Jetz


  • Education: University entrance minimum, university or college diploma preferred.
  • Ability to use MS Word, Excel, electronic mail efficiently.
  • Depth of skills and expertise required for the position
  • Strong interpersonal skills, must be a team player
  • Ability to work under pressure and to prioritize multi-task requests with a sense of urgency
  • Ability to shift priorities and meet tight deadlines
  • Flexibility and willingness to work extended hours, on occasion
  • Excellent communication skills, oral and written
  • Strong organizational skills, disciplined and self motivated.
  • Website maintenance a definite asset
  • Safety Responsibilities: as per the Air Canada Flight Operations Manual (FOM), the Air Canada Flight Dispatch
  • Standard Operating Procedures Manual (560), the Air Canada Flight Dispatch Training Manual (562), the integrated safety management system, SOC/Dispatch work area recovery and evacuation process, and aircraft accidents and incidents (publication 400).

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.