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Technical Product Owner, Digital Platform - 35074

Location: TORONTO, ON, Canada
Posting Start Date: Feb 22, 2024
Posting End Date: Mar 7, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This role sits within Air Canada’s Customer Digital team, that encompasses all the applications that serve the experience of our customers, including Air Canada’s digital properties, Air Canada’s call centres and Air Canada’s ecosystem of distribution partners.

Within Air Canada’s Customer Digital organization, the Digital Platform team builds, evolves, and support the backend applications and the integration platforms that serve all the Customer channels of Air Canada.

Air Canada seeks a highly motivated, detail-orientated Technical Product Owner to join the Air Canada Digital Platform team to enhance Air Canada’s digital assets.

The ideal candidate is responsible for taking ownership of its functional domain and its underlying applications, to evolve these applications as reusable, adaptable, coherent technological products. The successful candidate is responsible for bridging together the business and technical aspects of a given solution. The successful individual must be product centric and have a passion for the travel industry and Loyalty and have a passion for creating digital assets and must be comfortable working in a high paced, high energy, collaborative environment with a focus on a continuous product delivery/enhancement model.  

Responsibilities :

  • Own the function of its applications, manage them as products, maximizing their reuse and  evolvability.
  • Build the day-to-day backlog of user stories supporting the enablement of multiple features. Control the scope of the delivery, sequencing it optimally in case of simultaneous requests.
  • Collaborate with quality assurance, business teams, business analysts, and developers to ensure user stories meet the definition of done.
  • Coordinate with solution architects and developers to validate the design/developed solution meets the user requirements.
  • Works as a primary point of contact on story elaboration, grooming, and story acceptance
  • Participate in all required POD-level Agile ceremonies.
  • Coordinate with other delivery teams to ensure dependencies are accounted for and enablers are properly prioritized.
  • Communicate across various workstreams and business stakeholders outside of the Agile development team.
  • Provide functional support on projects, issues and operational incidents, and can quickly assess the business impact of an issue or a gap.
  • Develop business-relevant observability capabilities for their applications.
  • Accountable for the delivery and the maintenance of the functional documentation, both for the internal delivery and for the consumers of the applications.
  • Accountable for producing Root Cause Analysis on functional applicative issues and for making sure that the underlying application flaws are addressed.


  • Bachelor’s degree with 2+ years of Technical Business Analyst or Technical Product Owner experience (4+ years of demonstratable experience in lieu of degree) focused on the delivery of software products.
  • Strong time management, organizational, planning skills.
  • Excellent communication skills, both verbal and written.
  • Strong technical background, in particular around APIs, application back-ends and cloud-based environments.
  • Innovative and creative with the ability to identify and document solutions to complex problems.
  • Experience or familiarity with working in Agile methodologies.
  • Prior experience with quality assurance a plus, but not required.
  • Airline or travel industry experience a plus, but not required.
  • Coding or design experience a plus, but not required.
  • Passenger Service System or Loyalty System experience considered a strong asset, but not required.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.