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Customer Service Agent – Baggage - 34147

Location: DORVAL, QC, Canada
Posting Start Date: Sep 18, 2023
Posting End Date: Oct 2, 2023


Job Description


Location: Montreal, QC, Canada (Onsite) 
Starting Salary: $29.66/hour 
Branch: Airports North America 
Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The opportunity

We have an exciting opportunity for you! Air Canada is looking for Customer Service Agents to join our operations team at the Montreal International Airport. We are looking for result-oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team-setting environment.  The Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure.

If you love working in a fast-paced team environment, problem-solving, and helping others, book your seat today and take your career to new heights. 

What your day-to-day looks like 

This is a permanent full-time position that can be scheduled up to a maximum of 40 hours per week. The starting salary is $29.66/hour as per the collective agreement.


  • Investigate delayed baggage using various systems available.
  • Make arrangements for the expediting and the delivery of the bags.
  • Assist customers with complaints regarding lost, mishandled, delayed, or damaged baggage.
  • Perform lost and found functions.
  • Perform Chargeback functions.
  • Perform tracing functions:
  • Trace and process delayed baggage files
  • Trace and process mishandled/unclaimed bags before the station send them to Central Baggage Tracing (LZ)
  • Trace and process delayed files, mostly for first 5 days after creation.
  • Prepare records and documents.
  • Must be able to walk long distance (search for bags in the bag rooms and the arrival halls).

Your Rewards and Benefits

As one of the Top 100 employers in Canada, we ensure our employees are compensated with a range of rewards and benefits including: 

  • Employees love to travel, and we have one of the most generous employee travel programs in the industry.  We offer an enhanced travel privilege that permit employees to travel with anyone they like, be they friends or family, effective on day one. Also, you and your immediate family members will enjoy special rates on airfares.
  • Air Canada provides a generous Benefit package, which include Group Benefit plans such as Health, Dental, Life Insurance, Disability coverage and Voluntary Life Insurance.
  • You can receive an annual Profit Sharing award based on Air Canada’s financial performance and success.
  • Training and development tools are available to help unlock your full potential - including opportunity for Tuition Reimbursement
  • You will be enrolled in the IAM Multi-Employer Pension Plan (MEPP) on your date of hire to help you with your financial future.
  • You will have an opportunity to contribute part of your salary towards the purchase of Air Canada shares as part of the Employee Share Ownership Program.
  • You can receive Instant online recognitions from your peers and purchase merchandise with accumulated points.  We have many employee recognition programs, such as service anniversaries and Award of Excellence.
  • You will be eligible to great discounts with several partners.


At Air Canada, we are committed to educating and supporting employees throughout their professional life journey at work. Our wellness program, Unlock the Best in You (UBY), focuses on four key quadrants: mental health awareness; health and wellness; work health; and financial wellness. Our mission is to educate, support and empower employees and their dependents to improve and maintain their overall health and well-being through healthy lifestyle choices and to create a culture of wellness throughout the Air Canada network.


  • Available for shift work and irregular work hours- early mornings, evenings, weekends and statutory holidays.
  • Possess a valid driver’s license.
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to 
  • Transport Canada site for more details.
  • Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
  • Willingness to work under various climatic conditions.
  • Capacity to work within strict timelines in order to maintain on-time departures while ensuring safety at all times.
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Linguistic Requirements

Candidate must speak French and English fluently. A linguistic test will be scheduled before the interview. Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Let your career take flight 

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest National Flag Carrier.  Come onboard with us and watch your career take flight. 


Diversity and inclusion 

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.