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Bilingual Customer Sales and Service Agent - Call Centre - 33761

Location: DORVAL, QC, Canada
Posting Start Date: Feb 27, 2024
Posting End Date: Ongoing


Job Description


Location: Montreal, QC, Canada (On-site) 
Starting Salary$17.00/hour 
Branch: Contact Centers
Category: Unionized (UNIFOR) 
Job type: Full-Time  

The opportunity 

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge?  

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.  

What your day-to-day looks like  

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:  

  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers  
  • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings  
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries.  

Take a look at this video to find out more about the Customer Sales and Service Agent role: 

Your benefits 

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including:  

  • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family  
  • Training and development tools to help unlock your full potential 


Skills and experience required  
This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success:  
  • High school diploma or equivalent  
  • Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program 
  • Availability to work in shifts  
  • Ability to find creative solutions to complex customer situations  
  • An effective multi-tasker who can work independently with a minimum of supervision  
  • Eligible to work in Canada 
Linguistic requirements 
Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages in addition to English and French: Spanish, Korean, Japanese, Cantonese, or Mandarin. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. 
Preferred competencies  
  • Customer service experience within a Call Centre environment  
  • Previous travel industry experience  
  • Working knowledge of computer applications and the internet  
Let your career take flight 
Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight.  
Diversity and inclusion 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and  rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. 
Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.