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Manager, Solutions Engineering - 31731

Location: DORVAL, QC, Canada
Posting Start Date: Jan 16, 2023
Posting End Date: Jan 30, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This role is responsible to lead the development and sustainability of the Cargo Solutions portfolio and  provide alignment and structure to a team of Solutions Engineers responsible for the design and delivery of products and services offered by Commercial. This position has ownership of the applicable IATA regulations and their application to the Branch along with technical leadership and for global solutions performance and alignment with the Branch Quality Management and performance metrics.
Key Functions:
  • Lead the development, implementation, and sustainability of Cargo solutions
  • Develop strategies to adapt and innovate with the industry and markets
  • Provide technical leadership, mentorship and support to Solutions Engineers
  • Ensure compliance to the Branch Engineering Operating System
  • Responsible for the change implementation  
  • Liaise with the Branch’s commercial and operational functions to ensure that customer requirements successfully translate to satisfaction
  • Track and follow up on performance and quality of assigned Cargo solutions
  • Provide support to the Regulatory, Procedures and Operations Engineering teams
  • Prepare presentations and deliver to executive levels
  • Review analysis and make recommendations for improvements
  • Lead industry with expertise and develop a strong network of industry leaders
  • Facilitate engagement with front-line and Customer Service Employees as part of the new product development and implementations
  • Develop performance monitoring and help identify opportunities for improvements
  • Provide a structure for support to Customer requests and Sales leads


  • Bachelor’s degree in Engineering is a requirement
  • Minimum of 5 years of experience
  • Quality Management principles or ISO certification training is a requirement
  • Eligible for membership to the Professional Engineering Order (OIQ, OSPE) is an asset
  • Minor or certificate in Business is an asset
  • Experience with IATA Boards is a requirement (TCR, PCR, ULDR, LAR) 
  • Proven leadership abilities
  • Ground handling, warehousing, and system integration an asset 
  • Lean Six Sigma belt is an asset 
  • Experience in Continuous Improvement, Lean Manufacturing, Process Management, workshop facilitation
  • Results and action-oriented, tempered by an ability to manage the pace of change with empathy 
  • Detail-oriented, precise, well-structured, and organized
  • Strong problem-solving skills, and an aptitude for dealing with ambiguity
  • Capable of working effectively and enthusiastically as a team player 
  • Strong verbal, written communication, and presentation skills 
  • Strong capabilities in Microsoft 365 suite 
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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