Join our Talent Network

Crew Productivity Specialist - 31533

Location: TORONTO, ON, Canada
Posting Start Date: Nov 30, 2022
Posting End Date: Dec 7, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Wellness Crew Productivity, the Crew Productivity Specialist is responsible to ensure the adherence and application of all attendance programs for the Cabin Crew Bases. This position is accountable to lead the attendance programs and processes, ensuring consistent application of these programs and processes, up to and including individual case handling and outcomes.
The position can be located in Montreal, Toronto, and Calgary.

Key Functions & Accountabilities: 
  • Effective utilization of all attendance programs, extract and analyze data, and prepare detailed plan of action, with the intended outcome of reducing absenteeism, identifying misuse of programs, reducing overall costs and achieving targets.  
  • Ensure the health and wellbeing of our award-winning cabin crew. 
  • Peoplesoft extract of daily absenteeism reports, identifying patterned absenteeism, travel while on book off status, no sick time remaining, and other reports related to absenteeism. 
  • CAMS (Corporate Absenteeism Management System) data management, including tracking, file preparation, meetings and follow up. 
  • Crew scheduling incident report follow up and medical substantiation tracking.
  • Conduct Care and Wellbeing Calls to Cabin. 
  • Work with our business partners including but not limited to Base Management, Occupational Health Services, Disability Management and Crew Scheduling. 
  • A firm but fair assessment and approach of our generous attendance programs.


  • Strong employee focus, treating all employees with professionalism and care
  • Genuine desire to contribute to the betterment of Air Canada
  • Excellent problem solving skills; able to apply creative solutions that have a positive impact on results
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility
  • Ability to respond quickly to situations and seize opportunities 
  • Able to influence, convince and create mutually acceptable solutions in the context of conflicts
  • A good sound knowledge of Team building/ leading a team is essential
  • Possess an energetic and tenacious achievement orientation
  • Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment
  • Airline experience, with specific knowledge of In-Flight Service
  • Practical experience in attendance management, programs and cost savings
  • A good working knowledge of Corporate Absenteeism Management Programs
  • Experience in managing a unionized workforce and ideally has knowledge of present In-flight Service Collective Agreement, technical and professional progressive disciplines
  • Requires moderate expertise work in In-Flight Service procedures, programs, technology, principles, theories, and/or ideas
  • Requires knowledge of Peoplesoft, Netline, CAMS, and Shepell fgi Absence Support Management
  • Superior written and verbal communication skills
  • Level 4 English
  • A working knowledge of the French Language is preferred, as Montreal Base is an area of responsibility
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.