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Customer Service Agent – Call Centre - 31366

Location: TAMPA, FL, United States
Posting Start Date: Nov 23, 2022
Posting End Date: Ongoing

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Job Description

Description

Location: Tampa, FL, US (Onsite) 
Salary: $16.95 US/hour 
Job type: Full-time 
 
The opportunity: 

Being part of Air Canada is to become part of an iconic Canadian symbol. Right now, Air Canada is looking for Customer Service Agents to join our Contact Centre team in Tampa. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? 

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. 
 
What your day-to-day looks like: 

As a Customer Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally.
 
You will also:
  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
  • Use Air Canada’s reservation system to make new flight reservations or modify existing bookings
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries 
Take a look at this video to find out more about the role.  
 
Your benefits: 

As a leading employer, we like to ensure our employees are well rewarded with a range of benefits.  
  • Air Canada employees love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one
  • We value your wellbeing, which is why we offer a wide variety of benefit plans, including health and dental plans for you and your family
  • Training and development tools to help unlock your full potential
  • 401k pension plan

Qualifications

Key criteria to ensure your success: 
  • Available to attend and successfully pass a ten (10) week full-time paid training program  
  • Available to work a variety of day and evening shifts, as well as weekends and statutory holidays
  • Ability to find creative solutions to complex customer situations 
  • An effective multi-tasker who can work independently with a minimum of supervision 
  • Eligible to work in the US
Preferred competencies: 
  • Customer service experience within a Call Centre environment 
  • Previous travel industry or hospitality experience 
  • Working knowledge of computer applications and the internet 
Linguistic Requirements
 
Candidate must speak English fluently. Priority will be given to candidates who speak English and French. We would also like to hear from you if you speak English and Spanish or English and Portuguese.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight. 
 
APPLY NOW 

Diversity and inclusion: 

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve.
 
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
 
Rates of pay: 
 
 Step
Years of svc
7/1/2021
7/1/2022
7/1/2023
7/1/2024
7/1/2025
7/1/2026
7/1/2027
7/1/2028
5
Start
$16.62
$16.95
$17.29
$17.64
$17.99
$18.35
$18.72
$19.09
6
1
$17.64
$17.99
$18.35
$18.72
$19.09
$19.47
$19.86
$20.26
7
2
$19.14
$19.53
$19.92
$20.32
$20.72
$21.14
$21.56
$21.99
8
3
$20.69
$21.11
$21.53
$21.96
$22.40
$22.85
$23.30
$23.77
9
4
$21.60
$22.03
$22.47
$22.92
$23.38
$23.84
$24.32
$24.81
10
5
$23.39
$23.86
$24.33
$24.82
$25.32
$25.82
$26.34
$26.87
 
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