Location: Tampa, FL, US (Onsite)
Salary: $16.95 US/hour
Job type: Full-time
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.
What your day-to-day looks like:
As a Customer Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally.
You will also:
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries
Take a look at this video to find out more about the role.
As a leading employer, we like to ensure our employees are well rewarded with a range of benefits.
Air Canada employees love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one
We value your wellbeing, which is why we offer a wide variety of benefit plans, including health and dental plans for you and your family
Training and development tools to help unlock your full potential
401k pension plan
Key criteria to ensure your success:
Available to attend and successfully pass a ten (10) week full-time paid training program
Available to work a variety of day and evening shifts, as well as weekends and statutory holidays
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Eligible to work in the US
Customer service experience within a Call Center environment
Previous travel industry or hospitality experience
Working knowledge of computer applications and the internet
Candidate must speak English fluently. Priority will be given to candidates who speak English and French. We would also like to hear from you if you speak English and Spanish or English and Portuguese.
Let your career take flight
Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.
Diversity and inclusion:
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.