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Digital Quality Assurance Analyst - 30895

Location: MONTREAL, QC, Canada
Posting Start Date: Oct 6, 2022
Posting End Date: Oct 15, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are looking for an experienced and passionate Digital Quality Assurance Analyst to play a critical role in testing a large portfolio of Air Canada digital content projects, supporting various marketing and eCommerce initiatives of mixed nature, always ensuring delivery of the utmost quality.
This position requires an individual with excellent analytical, organizational and time management skills, a critical eye, and the ability to coordinate multiple projects within tight deadlines and in a dynamic and fast-paced global environment. 

Responsibilities include but are not limited to:
  • Lead and primary point of contact for all QA responsibilities related to all digital content projects 
  • Review project documentation including project brief, business and technical requirements design/mock-ups and content
  • Define acceptance criteria and produce test plans
  • Provide updates on testing progress and related activities to the Project Manager and related teams
  • Analyse, raise, and track defects found in testing and work to resolve these with the relevant teams, e.g., other testers, Product Owners/Managers, Developers or 3rd parties
  • Work closely with other functions within the digital team such as design, user experience, copywriters, developers, as well as outside teams as Marketing and Marketing Operations
  • Manage, write, and execute test scripts and any functional, UAT, and/or regression testing
  • Conduct accessibility and usability testing 
  • Ensure accurate rendering across browsers and devices 
  • Support cross-departmental projects and overall test community within the business when required
  • Continuously research on industry benchmarks, ideas and innovations and identify opportunities to improve processes and quality


  • Bachelor’s Degree a must, with strong understanding of functional testing, business analytics, and defect tracking, and min. 3 years of experience as a Quality Assurance lead or similar role within a digital environment
  • Quality Assurance experience in eCommerce, digital or retail environments
  • ISEB / ISTQB certified
  • An in-depth knowledge of the full testing life cycle processes and terminologies
  • Possess strong investigative and analytical skills
  • Excellent experience on risk based testing and exploratory testing
  • UAT and front-end testing experience with particular focus on 'look and feel'
  • Very strong attention to detail 
  • Experience with accessibility testing tools, e.g., NVDA, JAWS, AQA, Achecker, Color contrast analyzer, etc.
  • An ability to prepare and maintain up-to-date quality assurance plans and defect tracking logs
  • Solid organizational skills, including multitasking and time management
  • Ability and flexibility to easily switch between multiple projects, audiences, channels, scopes, and shifting priorities
  • Ability to communicate effectively and work in cross-functional teams both within the organization and across 3rd party vendors
  • Familiar with digital design, content production, and web development processes 
  • High level of proficiency in MS Excel, PowerPoint, and Defect Tracking Software, e.g., Jira
  • Experience working in an Agile/Scrum delivery team environment an asset
  • Entrepreneurial attitude and comfort in taking on challenges
  • Excellent communication skills (verbal, written and presentation)
  • Ability to work with minimal supervision and under very tight deadlines
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.