Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to: Customer Service Unit Manager & Cargo Customer Sales & Service Coordinator – CSU
Location: Air Canada Cargo, Building 553, Shoreham Road East, London Heathrow Airport
Hours of work: The Customer Service Unit hours are between 07:00 – 19:00 seven days a week, therefore shift work may apply
The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. The Department works closely with Cargo Sales and Capacity Control at Headquarters to generate revenue at every opportunity, increasingly looking for business opportunities for Cargo transiting Canada.
This role is responsible for all air waybill data capture, Customs reporting/compliance for all Air Canada and Air Canada Rouge flights departing the UK and stations such as Dubai and Casablanca. In addition, this role provides Customer Service for a wide and eclectic range of enquiries for all Air Canada products and services, via telephone, email, fax and occasionally face to face. The Department also provides tracing and discrepancy support and revenue protection work involving closing all Import air waybills on a daily basis.
Duties & Responsibilities
Action all Customer enquiries by any means from External and Internal Customers, at all times looking to create revenue opportunities whilst providing excellent Customer Service
Timely input of data to WebLynx and other PC based applications to exacting standards for both Import and Export functions
Work closely with Cargo Sales to develop Cargo opportunities, carefully planning the best utlitisation of our Cargo capacity and route availability for all Cargo products
Liaise with all GSAs and GHAs to maximise revenue
General duties as assigned relative to Air Canada operations
Maintain BAA Airside ID pass as required
Ensure compliance with ACU online training
Previous Cargo experience an advantage
Good computer skills with a high level of accuracy
Good verbal and written skills
Must be a team player and represent Air Canada in a professional manner
Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers
Ability to work under pressure, plan workload and meet deadlines with minimal supervision
Wear Company uniform as prescribed and conform to Company grooming standard
Ability to access the AC Aeronet and independently research the AC publications to determine Company procedures and processes
Required to wear PPE in designated high-risk areas
Conditions of Employment:
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted