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Manager, Supplier Relationship Management - IT - 30939

Location: DORVAL, QC, Canada
Posting Start Date: Sep 28, 2022
Posting End Date: Oct 9, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada, recognized as one of Canada’s top diversity employers and one of Montreal’s top employers, is seeking a Manager of Supplier Relationship Management (SRM) (IT), who will be based at our Montreal Headquarters. 

The SRM (IT function plays a key role in supporting the IT organization by managing the overall performance of suppliers, building strong relationships with key partners and mitigating risks to gain increased value from Air Canada’s supplier landscape. Given the cross-functional nature of SRM at Air Canada, this opportunity will provide interactions with key stakeholders in many parts of the organization.
The successful candidate will apply a passion for leadership and collaboration in order to obtain the best value for the airline and to develop mutually beneficial relationships with suppliers.
The Manager, SRM (IT) will manage strategic agreements and relationships with providers of IT services, systems, and infrastructure. In this role, responsibilities will include activities such as partnering with the IT organization and various internal business units to better understand and manage the IT supplier landscape, interpret and enforce technology contracts, elevate supplier relationships to a strategic partnership level, and contribute to the overall improvement of SRM practices at Air Canada.
In greater detail, key areas of responsibility include the following:
  • Contract Management
    • Track contract deliverables & obligations
    • Manage contract dispute and interpretation procedures
    • Maintain commercial provision summary
  • Performance Management 
    • Continuously monitor, assess and report performance metrics
    • Align SLAs, KPI’s and KRI’s with business strategy and operational execution
    • Monitor partner suppl and delivery risks
    • Review achievement of performance goals and objectives against supplier contracts
    • Use contract knowledge and expertise to support enhanced delivery
  • Spend Management
    • Define parameters for invoice validation against contract
    • Track service level credits, earn backs, risk/reward models and any other commercial agreements
    • Calculate and validate cost of living adjustments (COLA) provisions
    • Develop analysis providing spend insight trends and opportunities
  • Relationship Management
    • Develop IT supplier strategy based on supplier segmentation, performance outcomes, relationship, and cost objectives
    • Lead core governance meetings
    • Schedule and conduct internal & external annual contract reviews, and develop improvement action plans
    • Recommend performance improvement opportunities with to partners and internal service owners
    • Monitor internal customer satisfaction
    • Create a collaborative environment to identify capabilities
    • Identify synergies with other vendors
    • Maintains effective relationships across the client and supplier organizations and facilitates issue resolution
    • Provide insights into procurement strategy based on performance 
    • Stay abreast of the Air Canada IT strategy through collaboration with the IT department and other business units


In addition to a University degree in a relevant field of study (commerce, law, information technology, engineering), the successful candidate will demonstrate excellent analytical, communication, negotiation, and project management skills plus the ability to multi-task, work under pressure, and accommodate changing priorities. A strong entrepreneurial spirit and desire to learn will also be essential. Strong organizational skills are essential and an MBA or relevant professional designation is desirable.

Due to the confidential nature of the work, a high degree of professionalism and discretion is required. Flexibility with work hours and occasional travel may also be necessary. 
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted